Returns & Refund Policy

At Giftock, we value our customers and strive to provide the best shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns

  • The return would happen within 3 to 4 days and Damaged and defective products replacement will be processed with in 5-7 business days.

  • It must be returned in the original packaging with all tags and accessories included.

  • To initiate a return, please contact our support team at [support email] with your order details.

  • Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Refunds

  • Once we receive and inspect your return, we will notify you about the status of your refund.

  • If approved, your refund will be processed within 5-7 business days and credited to your original payment method. 

  • Shipping charges are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund as per our policy.

Late or Missing Refunds

If you haven’t received a refund yet, please check with your bank or payment provider. If the issue persists, contact us at [support email].